FAQ

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved in our database. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

If you used the wrong address during checkout, contact us at info@ultraeshop.com or call our help desk at 1-888-730-9888 and a customer service representative will be more than happy to assist you.

WHAT DO YOU MEAN BY POINTS? HOW DO I EARN IT?

Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points which go straight to your account. 1 point are added to your account for every review that you give. You will need those points in order to redeem the sample products. So keep rating the products to keep earning points!

WHY IS THERE A CHECKOUT LIMIT? / WHAT ARE ALL THE CHECKOUT LIMITS?

Ultraeshop is a popular spot and gets lots of shoppers at a time. These limits are in place to display how many quantities are left in stock.

HOW CAN I TRACK MY ORDERS & PAYMENT?

After checkout, you will receive an immediate email confirmation with the status of your purchase. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from FedEx.

 

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

Go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

You will find the order tracking receipt link in the confirmation email.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate handling fee is $4.95 and it is only applicable to standard packages.

If applicable, pick the option for non standard packages. 

 

Handling fee covers the delivery, material, labour and logistics cost to support the sampling service.

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via FedEx.

 

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Ultraeshop system for your order.

It's fast, easy & secure.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Paypal payments.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

 

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Ultraeshop ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at info@ultraeshop.com

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged product received, we will require photo proof of the affected product and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at info@ultraeshop.com

2. All items purchased from Ultraeshop are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/WRONG /MISSING items?

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at info@ultraeshop.com

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the product you've received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you've received the wrong product, email us at: info@ultraehop.com or  call our help desk at 1-888-730-9888 we'll re-send the correct product to you at no cost.

3. In the event you've received your order with a missing piece, we will require you to email us a clear photo proof of your D.O (Delivery Order) to info@ultraehop.com and after which, kindly give us a call at 1-888-730-9888 and our customer service representative will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.